What is the best way to get started?
We begin with a home visit to conduct our comprehensive estimate, discuss your ideas, and determine the basics of your proposed project. If you are concerned about steep grades or uneven land/obstructions, we will be happy to discuss ways to work within your needs. We often complete jobs that seemed a little difficult to imagine at first! If you have any visual aids such as photographs or samples of material, it would be helpful to have those available during our home visit. We are available at varying hours throughout the day/night for estimates. Please allow at least 30-60 minutes for this appointment depending on the complexity of the project.
What is covered in your Warranty?
We provide a 5-year Warranty on all of our hardscape installations. The Polymer sand is covered for a period of 1 year. Many manufacturers offer a lifetime warranty on their products, and we will go over this in more detail when we are choosing materials. Restrictions may appy.
Do you offer free or low-cost estimates?
Yes, the initial estimate is free, and we will discuss any design charges that may apply beyond that.
Are you reviewed on Angie’s List or other social or professional media?
Yes, we have received excellent reviews on Angie’s List, Facebook, and AAA. We also have numerous pictures and examples of our work in our portfolio and website. References are available upon request.
Do I need to be home during any phase of construction?
No, we are typically working while homeowners are at work. If we have specific questions during the day, we will call you or leave you a message. We will plan to meet with you when the job is complete to go over any questions you may have and complete payment. You are always welcome to say hello or ask us about the progress as we go!
How do I choose the materials for my project?
There are a few great showrooms in CT that provide both indoor and outdoor examples of different installations. We will go together to choose, or you can go in your free time and provide me with your choices. I will guide you toward what types of materials you will need, and separately or together, we can choose the styles and colors.
What are your payment options?
We are happy to accept your personal or business check as payment. We require a 50% deposit before the first day of construction. The balance will be due upon the completion of the job. Please be aware that in any project, additional costs may arise. Any potential increase in cost will be discussed with the homeowner prior to its execution.
Why does my walkway/patio have bulges and dips?
When pavers are installed incorrectly, or the base is not compacted properly, pavers can settle or move. We utilize a multi-step compaction process, utilizing the best available 0.75″ gravel process, concrete sand, and heavy-duty compactors. The size of the base can vary based on soil content, but is typically between 5-8 inches deep. If water from gutters or other sources appears to present a drainage issue near the hardscape, we will work with you to provide a solution that diverts the water away from the pavers.
Will the condition of my lawn be affected by your work and equipment?
‘Yes’ is the simple answer. “Just how much of a mess?” is a better question. We use large equipment, trucks, a bobcat, electric tools, and create a lot of dust and noise. We will make tracks in your lawn areas. How large the mess is will depend on the existing soil content and what the weather has been like recently. We always look for ways to maintain a clean and safe work environment as we are working. We will clean up our tools and work area at the close of each day, and lock all tools in our tool trailer. We can provide the service of adding and raking out topsoil, and spreading grass seed upon request. This cost will be discussed before and potentially amended during the project based on the amount of topsoil and seed required. We do not provide landscaping services beyond that, but will be happy to provide you with a local referral if you need one.
What can I do to prevent or maintain moss/weed growth from between the pavers?
When a hardscape project is installed correctly, there should be no growth coming from under the pavers. We use a durable polymer sand-lock material in between the pavers, which, once wet, will transform to a glue-like hardened material that seals the gaps. If you do see any growth, it is likely due to the wind carrying seeds to the hardscape, and the seeds embedding themselves between the gaps. This happens infrequently and can be prevented by sweeping or blowing off the pavers regularly throughout the warm weather.
What is the soapy white substance on my pavers?
This is caused by efflorescence – a crystalline deposit that occurs naturally in masonry, concrete, and stone. When the pavers get wet, the vapors can cause the white powder to come to the surface; this will fade with time. Some products are more prone to this occurrence than others, and it is completely normal. Keeping the pavers clean and swept will help to reduce this.
Is it safe to use a snow-blower or plow on my pavers?
Yes. The edges of the pavers are beveled and designed so that the equipment will not catch on them. Please use caution when doing this, however. If the edges of the equipment are jagged, they may scratch the pavers or dig at them. The edges of the hardscape are reinforced with specifically-designed edging braces that are secured to the ground with stakes. They appear flush to the edge and below the top of the pavers. They will not be visible once the topsoil or sod are applied. This aids in keeping your project durable and permanent. Avoid using any salts in winter, instead simply use sand to prevent damage to the pavers from salt erosion.
Will you need to access outdoor electric outlets or water faucets?
Most of what we use is powered by gas. Occasionally we may need electricity, and have extension cords available for garages or basements if no outdoor plug is available. We usually need a water hook-up, and have our own hose. If neither of these are available, we can likely find a solution.
What if my pet walks in the construction area?
We make every effort to leave your property each day in a safe condition. We will alert you if there is a specific time that we need you to keep the pets away. Weather and wild animals are always a factor, and we do our best to minimize any issues that this may cause.
How can I provide a review or reference to you?
Great Question! We will be happy to provide you with a code for you to review us on Angie’s List. We have a Facebook Page where you can post pictures of your new space to share with your friends, and we always appreciate personal referrals. Don’t be surprised if your neighbors have questions about your amazing new outdoor space!
Do I need to obtain any permits or documents from the town before my project starts?
No, we will facilitate any needed permits, permissions, or inspections prior to the start of the job.
Are you licensed and insured with the State of CT?
Yes, we are fully licensed and insured with the Department of Transportation and the State of CT. License #583627
I have some idea of what I want, what are your different options for designs?
Some of the projects we specialize in are: Driveways, Patios, Walkways, Retaining Walls, Sitting Walls, Fire Pits, Pool Patios, Shed Base Prep, Block Steps, Granite Slab Steps, Natural Stone, Flagstone, Bluestone, Pebbles, Veneer, & Repairs.